Shopping, Delivery and Refund T&Cs

Our Contact Details:

Rowde Court Studios
Marsh Lane
Rowde
Wiltshire
SN10 2NW

Telephone: 01380 724788
Mobile: 07710542653
Email: ann@annswan.co.uk

Making a Booking/Purchase

  • Simply select your items
  • Fill in the rest of the form and click the ‘Place Order’ button.
  • You will then be redirected to Worldpay’s payment portal where you can pay securely with your credit or debit card.
  • WorldPay accept card payments via the following methods:

worldpay-logo payment-logos

Delivery

  • Goods will be posted within 48 hours unless notified
  • UK postage as priced
  • Non-UK orders will be informed of the additional postage before shipping.
  • Please enter your delivery full address including the postcode. We will not be held responsible for items that are not delivered due to incorrect details.

Privacy Policy

We are committed to protecting your privacy. We collect information given to us when you place an order and this information is used to process your order, contact you regarding the order if necessary and to provide you with the best possible service. We do not disclose buyers information to third parties. All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998.

  • We will not use your details to contact you regarding future promotions and offers unless you register for membership during the order process.
  • Any email marketing we may send will include an unsubscribe option.
  • We do not and will not sell our mailing list to third parties.
  • Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can read more about those on our privacy policy page

Refund policy

If you are in any way disappointed your order please telephone us on 01380 724788 or email us ann@annswan.co.uk

If you have cause for complaint this must be received within 14 days after delivery.

Website Disclaimer

The information contained in this website is for general information purposes only. We endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

01380 724788
Rowde Court Studio, Marsh Lane, Rowde, Wiltshire, SN10 2NW
We use third parties, WorldPay and PayPal, to collect all payment details and process payments made through our website safely and securely.
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https://annswan.co.uk/